Need assistance recovering closed WordPress.com account for ebusxpress.com
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Hello,
I am the owner of the domain ebusxpress.com and currently manage the domain through GoDaddy.
I am attempting to regain access to a WordPress.com account associated with the website, but the account appears to be closed and I no longer have access to the original email address used for the account.
I can provide proof of domain ownership, DNS control, and renewal information. However, I do not want to post sensitive account details publicly.
Could a Happiness Engineer please advise on the appropriate private channel for ownership verification and account recovery?
Thank you.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I am the owner of the domain ebusxpress.com and currently manage the domain through GoDaddy.
Thank you so much for reaching out to us! First off, well done on keeping your sensitive account information secure. I would advise to fill out the<u> Account recovery form</u>
Please provide as much information as you can and once done we will contact you with a response or asking for additional information. After we review the proof verifying you are the account owner, we will help you reset your password and regain access to your WordPress.com account.
So please try this and don’t hesitate to reach out through our <u>contact support </u>if you require further assistance! -
Thank you for your response. I am attempting to complete the recovery form; however, it requires me to check one of the options among the receipt, activation key, or 2FA recovery code, none of which are accessible because they were stored in the inaccessible email account. Could you advise how I should proceed with the form given that I can provide proof of domain ownership through GoDaddy instead?
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Hi there, I’ve sent you some additional information via email; please reply directly there. Looking forward to your reply.
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Hello how are you doing? I don’t see any direct email in this regard- The messages in my inbox are from WordPress.com Forums and it’s a (email visible only to moderators and staff). I can’t reply to it directly.
Kindly share the email to (email visible only to moderators and staff).
I look forward to your feedback. Thank you -
Hi there!
I’ve resent the email. Be sure to also check your spam or all mail folder if you are not seeing it in your inbox. If you are still not seeing it there, feel free to send a direct message to help@wordpress.com, and we’ll reply to you directly.
WordPress.com Forums 