need authorize.net gateway reactivated

  • Unknown's avatar
    gataxpro · Member ·

    Wordpress deactivated our gateway connection because our php version was too old. We’ve upgraded php but we still can’t purchase anything. How do we get WordPress to reactivate our authorize.net gateway?

    Correct account: Unknown

  • supernovia · Staff ·

    Hey there, could you confirm what site you need help with? These forums are primarily for the free sites hosted by WordPress.com, and we are separate from the free software itself.

    It sounds like you’re likely using your own copy of WordPress with another host. If so, can you contact support for your gateway plugin? You may also need to get in touch with Authorize.net if it was suspended from their side.

    Going forward, here’s more about the difference between our hosting and the free software:
    https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

    You’ll want to create an account at https://wordpress.org/support/forums/ so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

    I hope this helps!

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