Need help

  • Unknown's avatar

    Something happened with my site and all i am getting is the index/of showing up can you help?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Navigate to the directory where your WordPress files are located.
    Open the wp-content folder.
    Inside the wp-content folder, locate the plugins folder.
    Rename the plugins folder. This will automatically deactivate all of your plugins. You can rename the folder anything you like, but we recommend choosing something that won’t confuse you if you have to leave your FTP client and reconnect to the server before completing this task. The title plugins_inactive works nicely.
    Log in to your WordPress Dashboard. If the white screen of death is gone and you’re able to log in, you’ll know that one of your plugins is, in fact, causing the white screen.
    Change the name of the renamed folder back to plugins. Now all of your plugins should appear on the Plugins page in WordPress, but they will be inactive. Start reactivating them, one by one. When the white screen reappears, you’ll know which plugin is to blame.
    Return to your FTP client and delete the problem plugin.

    *** If you are still having trouble to solve it you may contract on Skype sharifhsm

  • Unknown's avatar

    Hi slackjawpunks,

    slackjawpunks.com is a WordPress.org site hosted by HostGator, rather than WordPress.com:

    WordPress.com vs. WordPress.org

    We can only help with WordPress.com sites here so I recommend posting to the WordPress.org support forums to advice:

    https://wordpress.org/support/forums/

    Best of luck getting this sorted.


    @sharifhsm
    — thanks for the advice you shared. Self promotion is not allowed on these forums (see our Best Practices & Community Standards) so please direct people who need help with self hosted sites through to the WordPress.org support forums.

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