Need Help

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  rmgalvan78 · Member · Mar 29, 2022 at 9:58 pm

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  I purchased the domain name robgalvanrealestate.com last year in June.
  I did nothing with it and now want to access and set up. I am not having any luck. Please help. I also need help to redirect the site once it it set up. I did get instruction on redirecting, but I don’ think I have a site yet, just the name. What am I missing? Thanks

  WP.com: Yes
  Correct account: Unknown

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  staff-totoro · Staff · Mar 30, 2022 at 12:00 am

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  I do not see any upgrades under your @rmgalvan78 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? I can confirm that robgalvanrealestate.com is registered at WordPress.com but is under a different account and not your rmgalvan78 login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Hope this helps point you in the right direction!