need help

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  juliothephotographer · Member · Jan 12, 2022 at 4:09 pm

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  how can i access juliolarregoity.wordpress.com…it goes back to my old domain.
  Also…Im retiring but would like to have it tranfered to a wordpress.org free site.
  Thanks
  Julio

  WP.com: Yes
  Correct account: Unknown

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  staff-totoro · Staff · Jan 12, 2022 at 7:24 pm

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  Hi there,

  I do not see any upgrades under your @juliothephotographer WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? I can confirm that juliolarregoity.wordpress.com is registered at WordPress.com but is under a different account and not your juliothephotographer login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID to verify your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Hope that helps. Please let us know if you have any more questions.