Need help with a undefined transaction

  • Unknown's avatar
    oplanteinc · Member ·

    I got charged for something that I did not pay for

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    After reviewing your account details, I can confirm that the only upgrade associated with your account was a Business plan for oplante.ca. However, that plan expired in January, and there have been no additional charges on your account since then. To verify this for yourself, you can check your Billing History page.

    Now, I also checked the status of your website oplante.ca, and it appears that it is currently hosted by AWS (Amazon Web Services). It’s possible that the charge you are referring to might be related to your hosting with AWS, or another service associated with that platform.

    I would recommend checking with AWS or reviewing the statements from the payment method you used for any charges that you don’t recognize, as they might be able to provide more detailed information on this matter.

    I hope this information is helpful and resolves any concerns you have.

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