Need help with login and hosting plan buying
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Hi,
I am not able to login in my account. I can use some human help here. the bot could not help and asked me to post it here. I am not from tech background so I may not understand some stuff.
Then, I already have a domain at GoDaddy and I want to keep it that way because their customer support is better and humans talk and help figure things out. But I want to host it here for SEO reasons. I had to create a new account just to post this here and talk to a human. So considering I am ready to buy but the process is too confusing if I want to keep my domains at GoDaddy.
Can someone help here? Thank you!
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I completely understand how frustrating it is to get stuck in a loop with a bot, and I am glad you reached out so a human can help! You can absolutely keep your domain registered at GoDaddy while hosting your website here. When setting up your hosting plan, simply select the option to ‘Use a domain I own’ via Domain Mapping. You will just copy a few DNS records from us and paste them into GoDaddy, leaving your registration exactly as it is. Because recovering your main account involves private details, I have flagged this thread for Staff / Happiness Engineers.The support team will reach out to you directly via email to securely verify your identity, get you logged back into your original account, and help you connect your domain step-by-step!
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didn’t you notice the TS closed his account shortly after posting this thread? So replying is useless
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Thank you for getting back to me, James. I posted this question because I wanted to buy the right plan and did not get any support. Nor could I login in my original account. I talked to Claude and ChatGPT for 1.5 to 2 hours and figured it out after a few trials. But a quick help from you guys would have been great. It was not too complicated I realized later but for someone like me, not from this tech background, it can take a while to understand. Thank you once again!
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