need help with refund

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  victorialazarevic · Member · Mar 12, 2020 at 12:03 pm

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  how can i speak to someone to resolve this?

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  staff-doublebassd · Staff · Mar 12, 2020 at 1:05 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, there isn’t an active subscription associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!