Need to cancel
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I accidentally signed up for premium on a previous account tonight is there a way to cancel that payment?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hey!
I accidentally signed up for premium on a previous account tonight is there a way to cancel that payment?
The account you’re currently writing from doesn’t have any purchases.
Please, log in to your other account and do the following:
- If you already had a Personal plan before upgrading to Premium, contact us so we can downgrade it to the Personal plan (canceling the Premium plan will leave your site without any subscription)
- If you did not have any subscription plans, you are safe to cancel it and you’ll get a refund within the first 14 days of the annual subscription (7 days for the monthly subscription)
Here’s how you can contact us via live chat:
Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the quHere’s how to cancel your subscription:
If you wish to discontinue your WordPress.com plan or other purchase, follow the steps in this guide. For domain cancellations, see Cancel & Refund a Domain. Cancel a Subscription To cancel your website’s WordPress.com plan, email, add-on, or other purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu optioPlease let us know if you have any further questions! We’re more than happy to help.
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