Need to Deactivate my Account ASAP

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    heathermarieroth · Member ·

    Hi there, my name is Heather Roth and I am reaching out to cancel my account. I noticed on my March 2020 American Express bill that there was a charge for WordPress. When I went to login using my Google credentials, WP created a new site/account for me. Can you please let me know what information I need to provide you in order to locate the account that’s got my credit card info attached to it? The transaction happened on 3/22/2020 for the amount of $99.99. I am looking into whether there were additional charges before and/or after that date but wanted to get the ball rolling on reconciling the 3/22/20 charge as I do not own or operate a WordPress site or any kind.

    To ensure a timely response, if you could either email me your response at [removed] or text/call me at [removed], I’d appreciate it. I really need to get this resolved asap.

    Thank you!

  • staff-ozmodiar · Staff ·

    Howdy,

    The fastest way to sort this out would be to use our “Why was I charged?” system here:

    Why was I charged?

    It is set up to solve your exact situation.

    Let us know if you have any trouble.

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