Need to renew domain!

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  christinagalbato · Member · Apr 4, 2017 at 3:36 am

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  My domain theboldbrunette.com expired today because I forgot to update the billing information. Can someone PLEASE help me re-new my domain? I absolutely cannot lose this website as it is my business. Please help!! Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 4, 2017 at 3:38 am

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  When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.

  I’ve tagged this thread in the sidebar with modlook for Staff attention. Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

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  christinagalbato · Member · Apr 4, 2017 at 3:41 am

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  Thank you timethief!! And to clarify, the domain (theboldbrunette.com) was purchased with the email (email visible only to moderators and staff). I have since moved the website to be self-hosted on WordPress. But since I registered the domain through WordPress.com, I have to come back here to figure it out.

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  kokkieh · Staff · Apr 4, 2017 at 6:52 am

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  Hi there,

  Your domain expired on 19 February, not today. It was only removed from our system today when it went into redemption with our domain provider.

  It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. I’ll need you to agree to that fee before I can get the recovery process started.

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  christinagalbato · Member · Apr 4, 2017 at 7:29 am

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  Thank you for your help. I agree to the $80 fee!

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  kokkieh · Staff · Apr 4, 2017 at 8:13 am

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  I’ve sent you a payment link via email. Once we receive confirmation of your payment I can email our registrar to restore the domain, and then it should be back online within a day or two.

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  christinagalbato · Member · Apr 4, 2017 at 11:18 am

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  Amazing! I just completed the payment. Let me know when you email the registrar

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  kokkieh · Staff · Apr 4, 2017 at 11:21 am

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  I’ve already emailed them. I’ll let you know as soon as they reply.

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  christinagalbato · Member · Apr 4, 2017 at 11:29 am

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  Ok thanks

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  kokkieh · Staff · Apr 5, 2017 at 5:20 am

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  Your domain is active on your account again, and already showing your Siteground site for me. Your email should also be working again soon.

  Please let me know if I can help with anything else.