need to renew premium plan but owner account does not see my site

• 

  kamerkoorvenusf6bb1e4ef8 · Member · Oct 5, 2023 at 11:37 am

  • Copy link
  • Add topic to favorites

  Dear reader,

  Could someone please help, since yesterday our premium plan needs redewal but when I try to enter the owners account it says shows no site at all :-(

• 

  aisajib · Member · Oct 6, 2023 at 9:46 am

  • Copy link

  Hi there!

  Could you share the link to the site so that we can look it up on our end? Your @kamerkoorvenusf6bb1e4ef8 account doesn’t have any sites, so you will need to log out of this account and log into the correct account that owns the subscriptions.

  If you’re having trouble logging into the correct account, please fill out the account recovery form here. Our account recovery team will be happy to assist you with logging into the other account and renew the subscription.

  Feel free to let us know if you have more questions.