Need to Renew ‘Premium’ Site … But it’s not letting me!

  • Unknown's avatar
    hmckean · Member ·

    Hello! My website at hiddenvillageco.org has expired. I’m an Admin, but never received an email notice this would expire! Our site is now down. I’ve tried to pay online. However, our website was ‘Premium’, which no longer exists, and I’m trying to renew at the Starter level, because we don’t need Pro. When I go to pay, I get this message: ‘! This blog already has a plan which supersedes the one you’re trying to purchase.’ Can you please help me to downgrade and pay asap?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @hmckean WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

    Is it possible you made your purchase under a different login? I can confirm that hiddenvillageco.org is registered at WordPress.com but is under a different account and not your @hmckean login.

    If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you are connected to the correct account (which is one of the admins you see listed here) then we will be able to assist you with your upgrade, thanks!

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