Need to renew site, but it doesn’t show up in my account
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I got an email this morning at 4 am saying my website was going to be deleted. I need to update my billing info, but can’t find any trace of the site or any billing history. My site is still up and working…https://rides-and-drives.com/
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Log out of this account and log back in with the correct username ridesanddrives and correct password.
At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Determine Where Your Site Is Hosted Before you follow the instructions below to recover your account, verify that your site is hosted through WordPress.com. You can use our Site Profi -
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Hello,
I checked your website (https://rides-and-drives.com/) and it is hosted under WordPress.com. Your website domain will expire on November 18, 2024.
You can find your site using this link. https://wordpress.com/sites
One question, are you logged in the WordPress.com account with the same email address you received the email from?
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Hi @justjennifer, can you flag a staff member to check his account? He needs help updating the billing information for his WordPress.com website.
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HELP!!! It has been several days and still no answer….”
Ng Fang Kiang replied to Need to renew site, but it doesn’t show up in my account
Hi @justjennifer, can you flag a staff member to check his account? He needs help updating the billing information for his WordPress.com”
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You just have to wait untill a Staff member replies.
Note you are still logged in as davesridesanddrives instead as ridesanddrives. Completely log out from davesridesanddrives – https://wordpress.com/support/log-in-to-wordpress-com/ -, next log in ridesanddrives not as davesridesanddrives !
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First of all, I want to point out that you can’t “ping” anyone here by using the @ symbol with a username. That will only create a link to that user’s forum profile.
Regardless, someone did add an incorrect tag for Staff MODLOCK; I’ve just added it correctly MODLOOK, but anyone can add a tag for staff assistance. You don’t need to wait for anyone else. https://wordpress.com/support/help-support-options/getting-help-in-the-forums/#help-from-moderators-and-staff
@davesridesanddrives did you completely log out of this account you’re using to post to these forums (including closing all your open WordPress.com tabs)? Once you’ve done that follow what @themagicrobot said and log back in with the account
ridesanddrivesIf you don’t have the password, try sending yourself a SSO email link from the WordPress.com log-in page https://wordpress.com/log-in/ The email will be sent to the email address listed under that account.If all else fails, you’ll need to recover your account following the link that @themagicrobot provided in his reply to you from November 8th. Since you paid for a domain, you should have the needed information for account recovery. Do not share that information here, but only in the account recovery form.
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@davesridesanddrives Hello again, it looks like you were able to log in and renew your domain as I now see it expires on 18 November 2029.
However, should you need further help with this, feel free to post back here.
Cheers!
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