Need to update DNS Settings but cannot find domain
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Need to update DNS Settings but cannot find domain
The blog I need help with is: (visible only to logged in users)
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Hi there,
What is the URL of the domain? There is not a custom domain connected to the WordPress.com account you are contacting us from.
Do you happen to have another WordPress.com account that the domain could be under?
Let me know and I’d be happy to assist you.
Thanks!
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I’ve found two different wordpress accounts, but it wasn’t under either.
minocquapartycruises.com
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Hi there,
I found the account that is associated with the domain. What is the other account that you had but didn’t find the domain under? I want to make sure that it’s not the same one. The domain is in a redemption period, so we’ll need to go through that process once we confirm the account.
Thanks!
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Yeah, it’s neither of those accounts.
What I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.
Let me know if you have any questions.
Thanks!
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Okay, thank you for confirming the account!
I checked with our registrar and minocquapartycruises.com is now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.
Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
the risk of someone else jumping in front of you to purchase the domain before you get the chance.Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.
I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.
Please visit the support page link for further instructions:
Let me know if you have any questions. Thank you!
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Hi there,
I’ll be happy to contact the registrar to see if we can restore minocquapartycruises.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.
I will let you know once I hear back from the registrar.
Let me know if you have any questions.
Thanks!
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Hi there,
I was able to retrieve minocquapartycruises.com and reactivate it under your lbaumbach account! If you want it under a different account, you can move it using our support instructions here:
https://en.support.wordpress.com/transfer-a-domain-to-another-wordpress-com-account/
I have sent you the manual payment for the fee and registration, so please pay that when you get the opportunity.
Let me know if you have any questions. Thanks!
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