Need urgent help

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  caraballoaccounting · Member · Nov 8, 2021 at 6:36 pm

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  Not receiving email change to be able to confirm

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Nov 8, 2021 at 7:10 pm

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  Just so we’re on the same page, are you trying to change your email address at https://wordpress.com/me/account or elsewhere?

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  caraballoaccounting · Member · Nov 8, 2021 at 7:15 pm

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  yes, when I did, and also changed my website (account info) my page went down.
  I can’t even long in now

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  caraballoaccounting · Member · Nov 8, 2021 at 7:16 pm

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  This is the message I keep getting.

  There has been a critical error on your website. Please check your site admin email inbox for instructions.

  Learn more about debugging in WordPress.

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  staff-blorbo · Staff · Nov 8, 2021 at 7:26 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  caraballoaccounting · Member · Nov 8, 2021 at 7:37 pm

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  my page is https://caraballoaccounting.com/wp-admin

  How can I make my page be hosted here since made in WordPress, by hosting is not responding

  my username is : caraballowebmanager

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  staff-blorbo · Staff · Nov 8, 2021 at 7:40 pm

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  That is a self-hosted WordPress.org site, hosted elsewhere, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  Once you have regained access, if you’d like, you can move that site to us by following the guide at https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

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  caraballoaccounting · Member · Nov 8, 2021 at 7:46 pm

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  Thank you.

  So why can I not long back into my WordPress editor ? my host is not responding? and my login info is not working?

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  staff-blorbo · Staff · Nov 8, 2021 at 7:49 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/