need URL or IP address

  • Unknown's avatar
    latramonte · Member ·

    Hi! I recently transferred a domain from Bluehost to Squarespace. My site was built on WordPress. Squarespace started redirecting my site to an empty site. I want to point the domain to the WordPress site, but I don’t know how to find the URL or IP address. Thanks!

    (email visible only to moderators and staff)
    (email visible only to moderators and staff)

    Self-declared URL: ohioimmigrant.org
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host ohioimmigrant.org on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use currently at Bluehost. As a result, we do not have access to your site hosting and are not able to provide domain settings for your hosting there.

    The good news is that your hosting provider may be able to help in this instance since they will be able to provide the settings to connect the domain to current site. I recommend contacting Bluehost for further assistance since they are in the best position to help. Thanks!

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