Network dashboard of multisite inaccessible (displays white page with ‘not available’)

  • Unknown's avatar
    oceanexpressions · Member ·

    1. I have a site that is a multi-site network and I am unable to access the network dashboard to update plugins etc. Each time I attempt to access it, I am taken to a white page with ‘not available’ displayed. Hence. I am unable to carry out any Network tasks and operations.

    2. Also, I am not sure why my website is not linked to this WordPress.com account. I have tried password reset and account recovery but nothing has worked. I am also unable to add the site to this wordpress.com account.

    I thank you for any help in advance.

    WP.com: Yes
    Correct account: Unknown

  • staff-blorbo · Staff ·

    I don’t see any WordPress.com sites under your account here.

    What is the URL of the site with the problem?

    NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

  • Unknown's avatar
    oceanexpressions · Member ·

    Hello, thank you so much for this response.

    Indeed, my website is hosted elsewhere so I will check out the link you so kindly shared with me.

    Thank you again :)

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