New admin invitation email

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  normanh7766 · Member · Feb 21, 2021 at 5:59 pm

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  Someone with a wordpress.com website added me as a new admin to their website. They sent me a screen shot showing that I am listed as an admin user in the dashboard. My understanding is that I am supposed to get an email from wordpress.com inviting me to become a new user for that site. But I did not receive the email. Are there any additional steps that need to be taken for the invitation email to be sent?

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  staff-totoro · Staff · Feb 22, 2021 at 8:26 pm

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  Hi there,

  Which site is this for? I see you have a few on your account

  Please note that if you were invited to www.normanwhamilton.com that is not a WordPress.com site, but instead a self-hosted WordPress site, which are sites that you create on a “traditional web host” like Bluehost, GoDaddy, Namecheap, etc.

  For that site (which uses a different version of the WordPress platform) we are not able to help directly but I can at least point you in the right direction to get help.

  Thanks for the additional info!

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  normanh7766 · Member · Mar 2, 2021 at 6:48 pm

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  The site I am seeking to be added as an admin is mounttabormusicschool.com which is hosted on wordpress.com. The site’s owner tried to add me as an admin. She showed the screen shot of her dashboard showing that I am an admin. But I never received an invite. The site’s owner is sick and is unable to contact you for support.

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  staff-blorbo · Staff · Mar 2, 2021 at 6:55 pm

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  We can help with this, but for security reasons, we absolutely must see the request from the site’s owner.

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  normanh7766 · Member · Mar 2, 2021 at 6:58 pm

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  Mounttabormusicschool.com is on a business plan through wordpress.com. The plan expires on Thursday and the site’s owner will not be renewing. I wanted to migrate the site to another hosting provider but if we can’t get this admin thing figured out it may not happen. Can you tell what happens to a website that let’s it’s business plan expire. Will the site remain up?

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  staff-blorbo · Staff · Mar 2, 2021 at 6:59 pm

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  If the plan expires, the site will be reverted to a free site, losing the Business Plan features, including plugins, and the domain will be lost.

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  normanh7766 · Member · Mar 2, 2021 at 7:06 pm

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  If the domain is registered at Google Domains would it still be lost?

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  staff-blorbo · Staff · Mar 2, 2021 at 7:09 pm

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  Whoops, sorry. The domain’s registration won’t be lost, but it won’t direct to the site anymore.

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  normanh7766 · Member · Mar 2, 2021 at 7:11 pm

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  Could the sites owner be added to this discussion? Could I send her a link?

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  normanh7766 · Member · Mar 2, 2021 at 7:14 pm

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  Or what would be the easiest way possible for site’s owner to make the request.

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  staff-blorbo · Staff · Mar 2, 2021 at 7:21 pm

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  If the sites owner were to reply here requesting that you be added to the site as an admin, we can do that for them, but for security reasons, we will need to see the request from them.