New domain name for old website

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  ben91e444ca060d · Member · Sep 20, 2022 at 10:54 pm

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  Hi,

  I had a website using google domain before, but I decided to change the new domain name, I deleted my old domain, but did not know I need to communicate with wordpress. now i cannot login my old wordpress admin panel, and I tried to recover the account with my old username, but since I deleted the old domain, the email was gone too, so I cannot receive any email from wordpress. Could you tell me what I can do now?

  Thanks,

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  staff-totoro · Staff · Sep 20, 2022 at 11:36 pm

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  Hi there,

  The only site I see under your account at this time is https://forwardgroupyvr.wordpress.com/ which is a new site you created and is available for you to use.

  What is the URL of the old site you are trying to access? Happy to look that up on our end and see how we are able to help, thanks!

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  ben91e444ca060d · Member · Sep 21, 2022 at 12:42 am

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  Hi, my previous website is benchen.ca and my old email is (email visible only to moderators and staff)

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  supernovia · Staff · Sep 21, 2022 at 3:05 am

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  Thank you! So benchen.ca was never hosted here with us, but if your WordPress site still exists at your previous host, you can ask them for help modifying the URL. A few of these options don’t require wp-admin access:
  https://wordpress.org/support/article/changing-the-site-url/

  You may need help with this as well:
  https://wordpress.org/support/article/resetting-your-password/

  Then, if you need more WordPress support, you’ll want to use the forums for self-managed WordPress installations at https://wordpress.org/support. Or we’re happy to host you here so we can take care of your installation for you. More details here: https://get.wp.com

  Let us know if you have questions!