New domains mapped to blog
-
I bought 3 domains through your site to be mapped to my blog.
Although I paid for them, when I go to domains it says that there are no other domains mapped to my blog.
Please help.
The blog I need help with is: (visible only to logged in users)
-
It’s a widespread bug at the moment. Don’t re-purchase it, just follow this thread and wait it out https://en.forums.wordpress.com/topic/billing-error-4?replies=9
Apparently the Upgrades section is closed now, so that more people can’t get caught in the bug. Hang tight, watch that thread for updates, and don’t try to repurchase them until staff tell you the bug is fixed.
-
-
So it seems the section is live again now but the domains that I’ve purchased aren’t showing up!
Any idea what the problem could be? And how I can solve it? -
Earlier today we had some technical difficulties with our upgrades systems. For a a short time this morning, anyone who tried to purchase or renew products with us were charged but their items did not end up in their account or get renewed.
We have fixed the issue on our end and have made sure that if you attempted to purchase or renew your upgrade more than once that all additional upgrades have been refunded to you!
We strongly recommend that you log in to your account’s Dashboard and navigate to the Store link and then to My Upgrades to review what items are currently in your account. If there are any items missing you can purchase them through your Dashboard >> Store.
If you attempted to purchase a domain, we do apologize, but you will need to attempt purchasing it again by adding it via Store >> Domains in your blog’s Dashboard.
We sincerely apologize for this confusion and inconvenience. Please let us know if you have any questions!
-
Please note that I have been refunded for only 2 of my purchases.
The third purchase was not refunded and yet is not showing up on my wordpress account domain page as being mapped to my account.
Please look into this and get back to me as soon as possible. -
-
- The topic ‘New domains mapped to blog’ is closed to new replies.
WordPress.com Forums 