New import stuck "in progress" without import being started

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  halcyonjester · Member · Jul 22, 2021 at 2:44 pm

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  I was looking to import a blog but was unable due to the area saying it was in progress

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jul 22, 2021 at 4:16 pm

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  Hi there,

  I have deleted the import job. Can you please try running the import again?

  halcyonjester.wordpress.com/wp-admin/import.php

  If it fails again, please let us know and we can investigate further for you. Many thanks!

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  halcyonjester · Member · Jul 23, 2021 at 12:51 am

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  Im still unable to import due to the in progress loading message.

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  staff-mckluskey · Staff · Jul 23, 2021 at 6:55 am

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  Hi,
  I do not see any imports running on your site at the moment. What platform are you trying to import from? I understand that the destination blog is halcyonjester.wordpress.com. Can you walk us through the exact steps you’re taking to import the content to your blog?

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  halcyonjester · Member · Jul 23, 2021 at 9:42 pm

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  I had an old import years ago. This year I requested the blog be wiped so i could import a newer version. Ive accessed the import page on both desktop and mobile, and they both show the “in progress” message where the “import this blog” button should be.
  Ive even tried disconnecting the blog site from wordpress and reconnecting. Still has the same issue.

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  staff-blorbo · Staff · Jul 23, 2021 at 10:09 pm

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  Are you importing from Tumblr?

  I did find a stuck Tumblr import on https://halcyonjester.wordpress.com and have reset that.

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  halcyonjester · Member · Jul 24, 2021 at 12:22 am

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  Yes i am importing from tumblr. And a reset would be great. Thankyou

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  halcyonjester · Member · Jul 24, 2021 at 12:23 am

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  It worked. I have now started my new import👍👍