new phone, no 2FA code for WP, Google Authenticator is empty after installation

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  bpocsi · Member · Oct 24, 2021 at 8:52 am

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  Hi! I have a new phone (iOS) and I have no 2FA code in Google Authenticator for my WP site. With that, I can not enter to the admin surface. Unfortunately there is no backup code for my account. How can I enter to my admin page? Or how can I recover the GA to show codes for my WP site? Thanks!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 24, 2021 at 9:13 am

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  When you did set up 2FA you were urged to print out the backup codes, https://wordpress.com/support/security/two-step-authentication/#backup-codes
  These are the steps to take when you move to another device, https://wordpress.com/support/security/two-step-authentication/#moving-to-a-new-device
  You do need these backup codes to restore your 2FA access, https://wordpress.com/support/security/two-step-authentication/#if-you-lose-your-device

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  bpocsi · Member · Oct 24, 2021 at 9:25 am

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  That means, if I do not have a backup code, I have lost my WP site? :(

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  aisajib · Member · Oct 24, 2021 at 10:57 am

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  Hi there!

  We can help you log in to your WordPress.com account. You can follow our account recovery instructions here: https://wordpress.com/support/account-recovery/

  You’ll find the link to our account recovery form there that you can use to submit more information to us regarding the account you’re trying to log in to. We’ll get back to you via email to help you log in.

  Regards