New subscriber trying to renew

emmacalver · Member · May 17, 2017 at 2:20 pm
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Hi, I have had a domain passed over to me to run, and the person who set it up has left. I got as far as the payment page, but now it is telling me to ask the original subscriber to renew, which isn’t possible. The domain ends on 19th May, so I’d be really grateful for your help.
Thanks,
Emma

The blog I need help with is: (visible only to logged in users)
staff-doublebassd · Staff · May 17, 2017 at 2:49 pm
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Hi there,

Is it possible to contact the former owner to see if we can get authorization to transfer the upgrade to your account? Or, do you have proof of ownership for the upgrade? Particularly, the transaction ID for the upgrade? Otherwise, it’ll be difficult to transfer the upgrade without proof.

Let me know, thanks!
emmacalver · Member · May 17, 2017 at 3:32 pm
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Hi,

The former owner is on maternity leave, so I have asked her maternity cover to speak to her as she didn’t pass on the account when she left. I asked her to upgrade my access and give permission on the forum to allow me to renew. The problem is she will see her on the day the renewal notice expires, so I’m worried it won’t be in time. Is there any chance the renewal notice can be extended please?
Thanks!
staff-doublebassd · Staff · May 17, 2017 at 3:38 pm
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What is the domain URL? I would like to take a look and see what I can do.

Thanks!
emmacalver · Member · May 17, 2017 at 3:43 pm
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Thank you! The domain URL is: museumexplorerpassport.com
staff-doublebassd · Staff · May 17, 2017 at 4:15 pm
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I’ll email you on what I found here.

Please let me know if you don’t receive my email. Thanks!
emmacalver · Member · May 17, 2017 at 4:19 pm
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Oh Darnell Thank you so much that’s fantastic!
staff-doublebassd · Staff · May 18, 2017 at 1:32 pm
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You’re very welcome! =)

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