New user not receiving auto notification emails or account setup email

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  jampersandreads · Member · Jan 24, 2023 at 9:48 pm

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  Hi,

  I’m writing for help with another website that I’m an admin for but apparently don’t have an account for (I tried logging in with my credentials for the site on the WordPress support page and it says the account doesn’t exist). Anyway, that’s not the issue.

  I added a new user recently, and they didn’t receive an account setup email, though they were able to log in by using the “forgot password” function. Now they are not receiving any of the email notifications they should be based on their usergroup. Everyone else is receiving these emails as usual.

  I’m wondering if this is because the email they used is a .edu rather than .com? Or, if the way they solved the account setup issue caused a problem?

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  staff-totoro · Staff · Jan 25, 2023 at 1:10 am

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  Hi there,

  What is the URL of your site so we can look it up in our system? I did not see you mention it in your question. Thanks!

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  jampersandreads · Member · Jan 25, 2023 at 4:35 pm

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  It’s “strangehorizons.com/”.

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  jampersandreads · Member · Jan 25, 2023 at 4:36 pm

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  Never mind, it resolved itself!