New webpage dissapeared

  • Unknown's avatar

    Dear,
    What is going wrong, i did puchased a domain with wordpress premium today and did setup an entire webpage.
    After changing a little language setting in my personal settings it all went wrong.
    After logging in again the site seems to be gone.
    My purchase info also, gone.
    This is really a problem, i do have a deadline and it’s NOT OK.
    What about my domain registration ?????
    Hope it will be fixed verry soon.

    Best regards
    Shakey

  • Unknown's avatar

    What is the address of your new site? You’ve created another new account within the last half hour. You need to log out from here and log back in to your correct account and password.

  • Unknown's avatar

    Hi Shakey,

    The account you are currently logged in to hasn’t purchased any upgrades on WordPress.com, which suggests you may have another. Can you send a link to the site you purchased the Premium plan for? Please don’t post any transaction IDs or card information here, a site link is the only information I need for now.

    You could also try @themagicrobot’s suggestion to log out of cindypremereur262251203 and log in to the other account — using the email address the purchase receipt was sent to.

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