Next Gen image gallery

virginiehoudmont · Member · Sep 9, 2022 at 4:14 pm
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Hi,

I just published a new gallery on my Next Gen gallery plugin but the gallery doesn’t show up on the page where all other image galleries created in next Gen appear. Any advice on how I can solve this (I didn’t make the website, just keeping its content up to date)?

Thanks in advance,
Virginie

WP.com: Unknown
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to moderators and staff)
aleone89 · Staff · Sep 10, 2022 at 12:20 pm
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Hello there,

Are you able to provide a link to where the gallery resides on the site for me please?

Also, if the site is not hosted with WordPress.com you would need to reach out to the plugin developers for help.
virginiehoudmont · Member · Sep 11, 2022 at 10:34 am
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Hi there,

This is where the gallery resides on the site: https://freeassemblyandassociation.net/gallery/

Thanks for your quick response!
Virginie
staff-totoro · Staff · Sep 11, 2022 at 5:37 pm
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Hi there,

We can’t help directly because we don’t host freeassemblyandassociation.net on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

Instead your host (Bluehost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we do not offer Next Gen gallery, we have our own built in gallery system instead:
– https://en.support.wordpress.com/wordpress-editor/blocks/tiled-gallery-block/
– https://en.support.wordpress.com/wordpress-editor/blocks/gallery-block/

Because we are not familiar with Next Gen, we are not able to help, but the good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/plugin/nextgen-gallery/

The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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