no acces to email adress

  • Unknown's avatar
    gibrillmikaill · Member ·

    Hello There,

    I own the website called snacksdelivery.
    The problem is I cant enter because i forgot which email I used to log in. I do have the mail that is linked to the account called (email visible only to moderators and staff) and many others but they are all not working. If you could help me to access the account I would be so F***** glad. #

    Best Regards

    Mikaill

    Site: snacksdelivery.de.
    WP.com: Yes
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

    Your hosting provider’s support team may also be able to assist.

  • The topic ‘no acces to email adress’ is closed to new replies.