No Administrator access to wordpress site

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  sawmillsdevon · Member · Dec 3, 2018 at 11:17 am

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  Hi, I am unable to gain administrator access to my own wordpress site http://sawmillsdevon.co.uk/ I am the site owner and I need to edit the website. Please can you help me to regain administrator access. Thankyou.

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  fstat · Staff · Dec 5, 2018 at 3:52 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by TSOHost. Therefore, you need to contact them regarding your login issue.

  Also, you can try resetting your site’s password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org