No funciona la compra de planes

  • Unknown's avatar
    blogtanico · Member ·

    Hola.
    He intentando hasta 3 veces comprar un nuevo plan junto a un dominio y no termina de cargar la compra. Se queda la página en blanco…. ahora me falta comprobar que no me hayan pasado los cargos a mi banco.
    Cómo puedo comprar un plan si no funciona?
    Gracias

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi –

    I can only write in English here. I’ve used a translation app to see your question as:

    have tried up to 3 times to buy a new plan next to a domain and it does not finish loading the purchase. The page is blank … now I need to verify that the charges have not passed to my bank. How can I buy a plan if it doesn’t work?

    I’ve reviewed the account and there have been no charges made to the account. You can see that also reflected on the purchases page at https://wordpress.com/me/purchases/

    Are you seeing an error message at all? Or is just failing to load?

    My first suggestion is to try clearing your browser cache or using a different browser temporarily to see if it makes a difference.

    Solve Common Browser Issues

    You’ll need to use an accepted payment method as well. Those are listed on this page: https://en.support.wordpress.com/payment/

    Third, it will be a good idea to contact your bank and make sure they are not blocking the payment for any reason. Make sure they know that it is not fraudulent.

    If none of that works please write back to me here and let me know what plan you are trying to add to the account. I will add it manually and email you a payment form.

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