No green padlock on home page. Please Help!

  • Unknown's avatar
    cockroachdoc · Member ·

    I tested my site on Why No Padlock and it told me the following:

    Your webserver is not forcing the use of SSL.
    You may want to add a redirect to ensure a secure connection is used.
    Add the following code to the .htaccess file in your webhosting account:

    RewriteCond %{HTTP_HOST} thewitchofthewoods.com [NC]
    RewriteCond %{SERVER_PORT} 80
    RewriteRule ^(.*)$ https://www.thewitchofthewoods.com/$1 [R,L]

    The problem is I have no idea how to do this and can’t find any detailed, step by step help on how to do this. Where is my .htaccess file? And once I find it, where, exactly, do I place the script provided?

    Also, I received this piece of information:
    You currently have TLSv1 enabled.
    This version of TLS is being phased out. This warning won’t break your padlock, however if you run an eCommerce site, PCI requirements state that TLSv1 must be disabled by June 30, 2018.

    But not further information on how to enable some other version of TLS. (I have no idea what this is.)
    Again, could someone please help? The whole of my website is secure except my home page, and my home page is the first page my customers see! I am simply NOT a tech person and need super basic step by basic step instructions on how to do things. Thanking you in advance!
    Heidi

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted with us on WordPress.com, so we cannot help you with this.

    SSL needs to be configured at your hosting provider, so please contact them for help with this. If they say it’s a WordPress issue, they’re referring to the open source WordPress software with which your site is built.

    In that case, please post in the support forums for that software, here:

    https://wordpress.org/support/

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