No longer able to access DNS Records to update domain

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  henryclaytonncnw · Member · Mar 7, 2019 at 5:22 pm

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  We’ve had a successful transfer, but now WordPress.com will not allow us to access our DNS records to change the points. Instead, our domain (which was just purchased with a plan for another year) is no longer viewable in the domain screen. We are no longer able to chat with a representative either who initially walked us through this process. Please help!

  The blog I need help with is: (visible only to logged in users)

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  henryclaytonncnw · Member · Mar 7, 2019 at 5:23 pm

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  Not sure why the previous post was added. We need help with this domain: https://henryclaytonncnw.org/

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  staff-zinnia · Staff · Mar 8, 2019 at 3:12 pm

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  Good morning –

  Thanks for getting in touch!

  I’ve had a closer look at henryclaytonncnw.org and I can see that it’s not actually connected to WordPress.com. This is why you’re not able to access the DNS records through our platform.

  Here’s the most current domain information available for henryclaytonncnw.org:

  Registrar: GoDaddy
  Name Server: NS09.DOMAINCONTROL.COM
  Name Server: NS10.DOMAINCONTROL.COM

  If you are trying to point the domain to WordPress.com then you’ll ask GoDaddy to update the name servers to ours. Those are..

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  The complete instructions are on this page: https://en.support.wordpress.com/domains/map-existing-domain/