No 'reset password' email

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  groberts1651 · Member · Sep 17, 2017 at 6:01 pm

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  I received an email on 8/26 from passwordhelp@wordpress.com saying that my password was reset because of a security breach on another website. Today I went to your site directly (not from the email) to reset my password. I keep entering the email address associated with the account to have the reset instructions sent to me but nothing is being sent. I checked my junk/spam and I verified that nothing with the wordpress.com domain is listed in blocked senders.

  I created this account just to ask this question

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  gemmacevans · Member · Sep 18, 2017 at 12:10 am

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  Hi groberts1651,

  I keep entering the email address associated with the account to have the reset instructions sent to me but nothing is being sent.

  Can you confirm the name of the account you need our help with? Once I know for sure, I can look into this for you.

  Thanks!

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  groberts1651 · Member · Sep 18, 2017 at 7:58 pm

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  the account name is groberts1650. one of the blogs is gregswimslakeerie2018.wordpress.com

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  groberts1651 · Member · Sep 18, 2017 at 8:00 pm

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  I don’t know if this will show up for staff or come up as redacted but the associated email is (email visible only to moderators and staff)

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  gemmacevans · Member · Sep 20, 2017 at 7:48 am

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  Hi groberts1651,

  Thanks for confirming, I’ve sent an email to the address we have on file for that account.