No Response to Support Request

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  rnitrio · Member · May 29, 2026 at 11:47 pm

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  I opened ticket #11267992 on Monday, May 25, and I have not yet received any assistance. Would someone be kind enough to contact me ASAP?

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · May 30, 2026 at 6:24 am

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  Your site isn’t running on the wordpress.com platform nor registered by wordpress.com – https://wordpress.com/site-profiler/http://ranvest.com – so support we can give is very limited.

  What issue are you having so we can point you in the right direction for help

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  rnitrio · Member · May 30, 2026 at 2:29 pm

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  I have been trying to get the support team at Jetpack to respond to an issue with a rebuilt website and access to my VideoPress content. One suggestion was to post the issue here, but that appears to be bad advice. However, if you have any suggestions, I would be most appreciative.

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  staartmees · Member · May 30, 2026 at 3:36 pm

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  Let’s see if a Staff member can help.

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  rnitrio · Member · May 30, 2026 at 3:43 pm

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  Thank you for your reply. To be clear, I have VideoPress installed on the replacement site and it is connected to my account. I have four videos loaded in the media library, but VideoPress only shows an invitation to create a free account or create a new account. If you need more information, please let me know.

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  staff-sjclaen · Staff · Jun 1, 2026 at 10:16 am

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  Hello @rnitrio, I do see our team has been in touch with you about this over email, so I’ll go ahead and close this topic. If you have any other questions for us, feel free to let us know.