No "Store" tab on my site to turn off autorenewal of domain

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  runnerfiveaz · Member · Mar 3, 2014 at 8:53 pm

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  I received an email saying my domain would autorenew and to turn this off, go to Store > My Domains in the dashboard. But I don’t have a “Store” option in my dashboard. The URL I am sent to by the email is https://runnerfivedotcom.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades but when I click that link, it says the page doesn’t exist. If I just go straight to my regular dashboard (https://runnerfivedotcom.wordpress.com/wp-admin) there’s no Store option available.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 3, 2014 at 8:56 pm

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  Provided you are logged in under the same username account that registered the blog and purchased the upgrades you ought to be able to go to > Store > My Upgrades and click the “disable auto-renew” link.

  I’ll tag this thread for Staff help. Please subscribe to the thread so you are notified when they respond.

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  runnerfiveaz · Member · Mar 4, 2014 at 4:06 pm

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  Thanks. I still don’t have any “Store” tab or button to click on in order to get the the My Upgrades section you refer to.

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  timethief · Member · Mar 4, 2014 at 4:15 pm

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  It would appear that you are not logged in as Admin under the exact same username account that registered the blog and purchased the upgrades(s) for it.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and if required click the “Need More Help” link and complete the form for account recovery.

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  staff-ozmodiar · Staff · Mar 7, 2014 at 7:24 pm

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  As Timethief has surpised, you are not logging into the WordPress.com account that owns the upgrade you are trying to modify.

  Could have have used a second WordPress.com account at some point?