Non-renewal of website.

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  marilynmccoy1 · Member · Jan 9, 2017 at 12:19 am

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  I have been trying to tell you I do NOT wish to renew my subscription, but when I follow the directions, I am told there is no account eventhough I have gotten a notice of renewal. Please cancel this subscription as I do NOT want to continue. Thank you for your prompt attention to this matter. Marilyn McCoy.

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  staff-ozmodiar · Staff · Jan 9, 2017 at 6:09 am

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  I’m not seeing any upgrades associated with the WordPress.com user account that you are posting from.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.

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  marilynmccoy1 · Member · Jan 10, 2017 at 5:08 pm

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  I have no second account.

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  staff-ozmodiar · Staff · Jan 10, 2017 at 6:46 pm

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  What is the URL of your website? I can attempt to track the charge down that way.

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  marilynmccoy1 · Member · Jan 10, 2017 at 7:48 pm

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  https://realwalking.com/

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  staff-ozmodiar · Staff · Jan 10, 2017 at 8:54 pm

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  So I’m afraid my initial suspicion was correct, a different WordPress.com user account is the owner of that site and the domain upgrade.

  You might try entering old or less frequently used email addresses in the lost-password system:

  http://en.wordpress.com/wp-login.php?action=lostpassword

  If that doesn’t work, let me know and I can send an email to the address listed for the owner of the site and upgrade in the hopes that you will receive it.

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  marilynmccoy1 · Member · Jan 10, 2017 at 11:39 pm

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  Please send me a phone number at Word Press I can call. I do NOT want this conversation to continue in a public forum.

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  staff-ozmodiar · Staff · Jan 11, 2017 at 7:21 pm

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  I am sending you an email to the address associated with your WordPress.com account. Please let me know if you do not receive it.

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  marilynmccoy1 · Member · Jan 11, 2017 at 7:41 pm

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  I received this and notified you by private email. I will follow up and see if I can find out the problem from this end. I now do NOT want to cancel this account.