Not able to add a new page

  • Unknown's avatar
    ecoearthplumbing · Member ·

    Hi everyone,

    I just started a new job and I noticed that in WP we are not able to add a new page.

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    But upon checking the admin email we didn’t received any thing about the instructions. Can someone help me with this? Why this happens?

    Thank you

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host ecoearthplumbing.com.au on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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