Not able to login to my wordpress account

  • Unknown's avatar
    nushaura · Member ·

    Dear Team,

    I am not able to login to my wordpress account associated with nushaura.com. Initially the email id associated with my wordpress account was (email visible only to moderators and staff) but now it has been changed unethically by someone. How do I recover my account? Kindly help me please

    best,
    Tanushree Jain
    [redacted by staff]

    The site I need help with is nushaura.wordpress.com.

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted elsewhere.

    Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

    The WordPress.org forums are also a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

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