Not able to pay for upgrade…Solution?

  • Unknown's avatar
    warblerwatchblog · Member ·

    Please note: For 8 weeks with your kind help, a solution is STILL not happening for me to upgrade my web site so that I can eliminate ads. I’ve tried. You have tried. But no one who has suggested remedies from your team has been able to help me. The problem remains that no one has told me how to send an attachment to show my situation. An attachment would show you a screenshot of the screen I encounter where the problem occurs. Here’s where the problem occurs and I’ll describe it because this ‘Contact Us’ area has no ability to send an attachment: the two-year payment screen is present. I choose it. I add all my essential information. All is perfect. But the screen never gets past ‘thinking’ as it states a recalculation of how much I owe occurs…..and the final ability to click on ‘submit’ never occurs. Solution?

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi –

    First, thank you for your patience with this matter. I think the best solution is that I add the 2 year plan from my side of things and email you a manual payment link. It doesn’t look like anyone has tried that yet and typically this works out just fine.

    Go to https://wordpress.com/me/purchases/ to see the 2 year premium plan added to your account. This will allow you to remove ads, add a custom domain, and give you more design options. If you were looking for blogger or personal option let me know and I will update and send you a new payment form.

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