not getting a Password reset email

  • Unknown's avatar
    skareyes · Member ·

    Hello, I am trying to log into my website. I haven’t logged in awhile and it won’t let me. I have tried to reset my password and it won’t send me a reset link. Ihe email I use to log in is (email visible only to moderators and staff) and the website is kalechipsandfathips.com

  • kokkieh · Staff ·

    Hi there,

    kalechipsandfathips.com is not a WordPress.com site, so our password reset form won’t help you regain access to that site.

    That site is using the self-hosted WordPress.org software and is hosted on Hostgator’s servers. You can find the password reset instructions for self-hosted WordPress sites here:

    https://codex.wordpress.org/Resetting_Your_Password

    Please contact Hostgator support if you need any more help with that.

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