Not getting notifications
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I am not getting email (to Outlook) notifications of comments on my site or when someone fills out info on my Contact form. It was fine until a couple weeks ago. My VA has checked every setting and we have changed nothing.
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Hi there, can you give us the email address you are checking so that we can take a look? If you place it on its own separate line, only staff will be able to see it, it will not be shown to the public.
I did check the email on the account you are logged in here with, and do not see any notification emails going out, so I’m wondering if it might be a different email than the one that you are checking?
You can verify the email address on the this account by going to: https://wordpress.com/me/account
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I tried to change the email to my Outlook email that I use on the website, but that form said that it was already in use.
Also, I had no problems until a couple of weeks ago when I stopped receiving notifications and had changed absolutely nothing.
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Hi there,
The account you’re using to post here does not own any sites on WordPress.com.
What is the site for which you’re not receiving emails, and what is the email address to which the notifications are supposed to go?
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Hi there,
Your site livebalancednaturally.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by GoDaddy.
We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you need to ask over at the WordPress.org forums:
https://wordpress.org/support/
If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:
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