not possible to access on my website and my WP account

  • Unknown's avatar

    Hello, I have a website: http://www.lovetomakebubblesunderwater.com, linked to my email address: (email visible only to moderators and staff). I can’t access the site, the error message is as follows :
    Fatal error: Uncaught Error: [] operator not supported for strings in /homepages/3/d606555589/htdocs/WPoror/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /homepages/3/d606555589/htdocs/WPoror/wp-content/plugins/revslider/admin/revslider-admin.class.php(572): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ”, Array, NULL) #1 /homepages/3/d606555589/htdocs/WPoror/wp-content/plugins/revslider/admin/revslider-admin.class.php(73): RevSliderAdmin->addSliderMetaBox() #2 /homepages/3/d606555589/htdocs/WPoror/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /homepages/3/d606555589/htdocs/WPoror/wp-content/plugins/revslider/revslider.php(162): RevSliderAdmin->__construct(‘/homepages/3/d6…’) #4 /homepages/3/d606555589/htdocs/WPoror/wp-settings.php(254): include_once(‘/homepages/3/d6…’) #5 /homepages/3/d606555589/htdocs/WPoror/wp-config.php(89): require_once(‘/homepages/3/d6…’) #6 /homepages/3/d606555589/htdocs/WPoror/wp-load.php(37): req in /homepages/3/d606555589/htdocs/WPoror/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71
    So I tried to access my wordpress account via the wordpress website but it doesn’t recognize my email address as login. By mistake, he created a new account for me with the same address. Could you help me, please?

  • That is a self-hosted WordPress.org site, which we really can’t help with here.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://support.wordpress.com/com-vs-org/

    WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

    With that said, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /revslider/ directory there.

    That will restore your site.

    Next, I recommend reporting the issue at https://www.themepunch.com/support-center/ so the plugin’s developers can help you with this.

  • Unknown's avatar

    Merci beaucoup pour votre réponse, j’ai en effet changer le nom de REVSLIDER dans in your hosting account’s control panel /wp-content/plugins/ and delete the whole /revslider/ et maintenant je peux accéder à mon site et faire les modifications via le logiciel WORDPRESS.
    Ce que je ne comprends pas, c’est que, lorsque je vais sur l’onglet “my site” dans WORDPRESS.COM je ne trouve pas mon site internet

  • Unknown's avatar

    Sorry, in english is better :)
    Thank you very much for your answer, I indeed changed the name of REVSLIDER in your hosting account’s control panel /wp-content/plugins/ and delete the whole /revslider/ and now I can access my site and make the changes via WORDPRESS software.
    What I don’t understand is that when I go to the “my site” tab in WORDPRESS.COM I can’t find my website

  • To connect your self-hosted WordPress.org site to your WordPress.com account, you’ll need to install, activate, and connect the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

  • Unknown's avatar

    Thank you very much,
    I have others problems ;((((((
    – I can’t put my WORDPRESS dashbord in french, I tried in : wp-admin/options-general.php and change the language and apply but doesn’t work
    – I can’t update WORDPRESS 5.3
    I have this message : supplied for foreach() in /homepages/3/d606555589/htdocs/WPoror/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php on line
    I have this message on my dashbord : Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/3/d606555589/htdocs/WPoror/wp-admin/includes/template.php on line 1412

  • That is a self-hosted WordPress.org site, which we really can’t help with here.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://support.wordpress.com/com-vs-org/

    WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  • Unknown's avatar

    Thank you very much, now I understand :)

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