Not receiving authentication code

  • Unknown's avatar
    birdbahrain2011 · Member ·

    We are not being able to log in to the admin side of our website: https://birdbh.org/ as we are not receiving the 2 factor authentication code as usual. Please advise as soon as possible.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Your site at birdbh.org is not hosted by us at WordPress.com. Based on the domain, it looks like it might be hosted by Namecheap. Please contact Namecheap support for help with logging into your site.

    In this forum, we can help with WordPress.com sites that we host. Your site uses WordPress.org and is not hosted by us. There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.

    Generally, WordPress.org issues can be posted on the WordPress.org support forum. Since you’re having trouble logging in, contacting your hosting service provider is the best way. They can help, as the site is hosted on their servers.

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