Not receiving two-step authentication SMS in India

• 

  hardeepasrani · Member · Oct 24, 2014 at 7:01 pm

  • Copy link
  • Add topic to favorites

  I live in India and recently changed my phone. I requested the code via SMS and still haven’t received the code after 10 minutes. It’s not the first time, it also happened when I switched my phone last time.

  I know that we can also use backup codes, but it’s still something that should be fixed :)

  Thanks!

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 25, 2014 at 3:35 pm

  • Copy link

  This is the WordPress.COM support forum. You need to post to the WordPress.ORG support forum for help with your site because it is not hosted by WordPress.COM.

  WordPress.com and WordPress.org are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. http://support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

• 

  hardeepasrani · Member · Oct 25, 2014 at 3:41 pm

  • Copy link

  Hey,

  I’m talking about WordPress.com login, and also I use WordPress.com’s two-step authentication with my WordPress.org sites.

• 

  timethief · Member · Oct 25, 2014 at 3:43 pm

  • Copy link

  Okay then I’ll tag this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

• 

  hardeepasrani · Member · Oct 25, 2014 at 3:44 pm

  • Copy link

  Sure, and thanks :)

• 

  timethief · Member · Oct 25, 2014 at 3:46 pm

  • Copy link

  You’re welcome. :)

• 

  rachelmcr · Member · Oct 27, 2014 at 5:45 pm

  • Copy link

  Hi there,

  Right now your account is set up to use two-step authentication with an authentication app like Google Authenticator. When you use an app like that, you won’t receive a two-step SMS. Instead, you’ll need to open the app to get your two-step authentication code.

• 

  hardeepasrani · Member · Oct 27, 2014 at 5:50 pm

  • Copy link

  Well that sucks :/

  Anyways, thanks a lot for help :)

• 

  notreceiving2stepsms · Member · Oct 29, 2014 at 6:13 pm

  • Copy link

  Hey this problem is for my blog “cgs4ias.in” .
  I gave the password correctly and entered the second step as usual. But I’m not receiving any sms to my mobile. Even resetting the password through the recovery form end up in the 2nd step and i’m not receiving the sms again.
  I need to login into the account urgently. Kindly help me in this regard.

• 

  notreceiving2stepsms · Member · Oct 29, 2014 at 7:46 pm

  • Copy link

  I’m waiting for a long time. but there’s none to reply

• 

  notreceiving2stepsms · Member · Oct 29, 2014 at 7:50 pm

  • Copy link

  Kindly help soon

• 

  rachelmcr · Member · Oct 30, 2014 at 11:38 am

  • Copy link

  Hi there, notreceiving2stepsms —

  I just replied to your support thread here:

  https://en.forums.wordpress.com/topic/for-cgs4iasin-cgs4iaswordpresscom

  If you have any questions, please reply in that thread so I can keep track of our conversation. :)