not responding
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I tried to edit the site however it crashed and many of the plug ins required an upgrade. I tried to backup the site so I could upgrade the plug ins but it is very slow and not responding. I am very scared to lose the data on the site please help!
Site: https://tortugasdeosa.org.
WP.com: Unknown
Jetpack: Yes
Correct account: Yes -
Hi there,
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted Hostpapa.
Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
The WordPress.org forums are also a great resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
Generally speaking, you should prepare a backup before running plugin updates on a site so that if something goes wrong, you can restore to an earlier point before things broke. You can talk to your host to see if they have backups. If you’re looking for backup solutions, we recommend Jetpack for backing up your WordPress.org site.
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