Not sure where to get help

  • Unknown's avatar
    maretha667 · Member ·

    Hi there, I seem to be going round and round in circles. I have a self-hosted WordPress.com site.

    Whenever I click on a help/contact function, I seem to be landing on WordPress.org support. Even the link they (.org) provided me just takes me back to a WordPress.org forum which is what they pointed me away from! Is this here the right place to ask for help?

    My issue:

    Last night I scheduled a post for release on 15/05/2023. Once I did it, it confirmed saying that the post is scheduled for that date. Today I wanted to look at it again. It’s missing from my post list, it’s not in drafts either. I cleared my cache, it made no difference.

    I also don’t seem to have an option to view scheduled posts where you would normally see ‘drafts’ ‘published’ etc above the post list. I also can’t see a ‘trash’ anywhere, but I haven’t put anything in trash, so that might be the reason I can’t see it.

    Why would my scheduled post just disappear into thin air? Is there something I can do to find it?

    Thank you!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    maretha667 · Member ·

    Apologies, please can you close this topic, I am clearly in the wrong place again.

    Thanks.

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host thecinnamonjar.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Cloudflare. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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