obtencion de credenciales para modificar un sitio

  • Unknown's avatar
    contactoadmvalle · Member ·

    hola! tengo un cliente que necesita que le modifique su pagina web , esta hecha con WordPress pero la persona que le hizo la pagina inicialmente no la podemos contactar por lo consiguiente no puedo modificarla aun , que tengo que hacer para poder acceder a modificar esa pagina.

  • kokkieh · Staff ·

    Hi there,

    Please see here for support in Español (Spanish)- http://es.forums.wordpress.com

    Hi! I have a client who needs me to modify their website, it is made with WordPress but the person who made the page initially cannot be contacted therefore I cannot modify it yet, what I have to do to be able to access to modify that page.

    Can you tell us the URL of the page? Then we can point you to the right place to get help with this.

  • Unknown's avatar
    contactoadmvalle · Member ·

    yes!
    http://www.ngarquitectos.com/
    this is the link of the page , thanks!!

  • supernovia · Staff ·

    Ah okay, @ngarquitectos.com/, this is a self-managed copy of WordPress through another host. It’s quite different from a site that is on our servers.

    And since the site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

    First contact the host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to this installation:
    https://wordpress.org/support/article/resetting-your-password/

    As long as you can log into the hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

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