Oh no!! why still debit from my credit card??

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  amber62w · Member · Aug 1, 2021 at 5:55 pm

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  I bought a theme called ‘pure magazine pro’ 1years ago, but I cancel my wordpress website and payment already, why is the theme can still debit from my credit card account??

  Site: https://tektektile.wpcomstaging.com.
  WP.com: Yes
  Correct account: Yes

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  staff-totoro · Staff · Aug 1, 2021 at 10:28 pm

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  Hi there,

  We do not offer a theme called “pure magazine pro” on WordPress.com. Is this a theme you possibly purchased with an outside company? If so we would not control the billing on our end, and you will need to go to the company you purchased the theme from, and ask them to refund you directly.

  To confirm, I do not see any upgrade history on your account, so I can confirm we have not charged you any money recently. https://wordpress.com/me/purchases/billing/

  Hope this helps!