On our Contact Us Page how do I receive notification.

  • Unknown's avatar
    dianakaye59 · Member ·

    I have been trying to reach our web designer For several weeks and cannot. I don’t know where patient inquiries are going. Can you help? Please

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    These support forums are for WordPress.com sites only, so you will need to reach out to the WordPress.org forums regarding this issue:

    https://wordpress.org/support/plugin/jetpack/

    The site is hosted with Bluehost, so you may want to reach out to them.

    But to assist you in general, while your site is publicly accessible, we cannot access your site’s XML-RPC file:

    drallende.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    http://jetpack.com/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    Can you see the xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP?

    Do you use any security plugins that may block access to this file? If so, could you disable them?

    Does your hosting provider block access to this file? You may need to contact them to find out.

    Hope this helps. Thanks,

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