Online site

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  lukeworboys · Member · Feb 7, 2020 at 9:55 am

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  I can’t see my site online, it’s blank despite me building it to a point I am happy to publish

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  staartmees · Member · Feb 7, 2020 at 10:18 am

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  what is the url of your site?

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  staff-zinnia · Staff · Feb 7, 2020 at 4:03 pm

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  Good Morning –

  There aren’t any sites attached to the account that you’re using here. Please share the site URL so we can help you find the proper account.

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  lukeworboys · Member · Feb 10, 2020 at 10:43 pm

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  the site is http://www.imperialmasonry.com.au

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  staff-blorbo · Staff · Feb 10, 2020 at 10:51 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.